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What’s Behind Amazon’s Secret Sauce?

Five out of 10 factors that drive Net Promoter Scores (NPS) are impacted by what Amazon has accomplished in the B2C space. This results in two significant shifts over the past three years:

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  • Product Delivery expectations have grown by 1.25x, and
  • Customer Experience expectations have grown by 2x.

Shippers seeking to employ the Amazon effect within their businesses need to embrace a continuous approach to drive constant, measurable improvement in both delivery and experience

Download this whitepaper to learn the bottom-line benefits, realized quickly, that address the product delivery and customer experience expectation growth with real-world ROI metrics - even during “bad weather” events like coronavirus and economic downturns »